Return Policy
- We offer free returns within 14 days from the invoice date.
- All returns must have a Return Authorization (RA) prior to processing.
- Decorated or washed garments cannot be returned under any circumstances.
- No returns will be accepted after 14 days from the invoice date.
- Buyers must ensure the accuracy of style, color, size, and quantity before decorating or shipping orders to third parties.
- We do not facilitate exchanges; customers must place new orders for desired items.
Returns Procedure & Refund Duration
- Request a Return Authorization: Email us at support@apparelchoice.ca to request a Return Authorization (RA) for the full or partial order, including the invoice number.
- Receive Return Instructions: Within 72 hours, we will issue the RA number and provide return instructions via email.
- Prepare the Return: Package the full or partial order for return, ensuring the RA is enclosed.
- Label the Package: Affix the provided return label on the package if the return is due to a mistake or incorrect shipment.
- Refund Processing: After receiving the return at our warehouse, we will issue a refund within 5 business days.